This module unit is intended to give you knowledge, skills and attitudes of office procedures related to the accommodation and enable you to handle front office in a variety of residential establishment including hotels.
At the end of this module unit, you should be able to:
a) Appreciate the role at the front office
b) Understand the importance of front office procedures
c) Apply business organizational skills in trade
d) Manage shortcomings and flaws in front office procedures
e) Use office organizational skills to achieve the efficiency in an organization
f) Create a good image for the organization using the acquired skills