This unit is intended to equip you with the knowledge. skills and attitude to enable you process information and communicate effectively at the work place.
At the end of this unit, you should be able to:
1. use communication skills appropriately in the work place.
2. develop necessary skills for effective communication.
3. use of different modes and forms of communication in an organization.
4. apply information communication technology in communication.
5. develop the necessary writing skills for various documents.
6. apply official etiquette, protocol and diplomacy at the work place.
7. cope with emerging issues and trends in communication skills.